Shipping policy

SHIPPING POLICY


Last updated: December 20, 2025

Thank you for shopping with BrowLuxe. This Shipping Policy explains how and when your order will be processed and delivered.

Processing Time

All orders are processed within 1–3 business days.
You will receive a confirmation email once your order has been shipped.

During high-volume periods or holidays, processing times may be slightly extended.

Shipping Times

BrowLuxe ships directly from our international fulfillment partners to provide fast and reliable delivery.

Estimated delivery times:

  • United States: 7–12 business days

  • Canada: 8–14 business days

  • United Kingdom: 7–12 business days

  • Australia: 8–14 business days

  • Rest of World: 10–20 business days

Shipping times may vary due to customs, carrier delays, or factors outside our control.

Tracking Your Order

Once your order ships, you will receive an email with a tracking link.
Tracking information may take 1–3 business days to update after dispatch.

Wrong Address Disclaimer

Please ensure that your shipping address is correct at checkout.
If an incorrect address is provided, we are not responsible for delayed or failed deliveries.

If you contact us before your order is processed, we will do our best to update the address.

Lost or Stalled Shipments

If tracking shows no movement or your package is significantly delayed, please contact us at info@browluxeshop.com.

We offer replacements or refunds for orders that:

  • have not arrived within 60 days of shipment (global), or

  • 45 days for U.S. shipments

Customs & Import Fees

International orders may be subject to customs duties, import taxes, or handling fees.
These fees are determined by the destination country and are the responsibility of the customer.

Contact

If you have questions about your order, email us at:
📧 info@browluxeshop.com